Christie Osborne is FEMA-certified in Social Media Crisis Communication and I was fortunate to get some time with her while attending Catersource/The Special Event conference in Las Vegas. She talks about what to consider when communicating policies regarding response to a crisis, including the Coronavirus.
She also tells us about the most frequently asked questions she’s getting while at the conference. This includes, when events get cancelled, how to communicate online regarding the issue of how we decide to handle deposits. Christie also discusses how to respond when clients ask if they should get tested when they’ve attended a venue or event where it’s later discovered that one or more people were infected. She also talks about how to respond when people have yet to attend an event that has not been cancelled and are asking if it’s safe. This includes how to handle the recovery period once we are past the crisis.